Contact us

Customer Service

Our Customer Service representatives can be reached according to the following schedule:

  • Monday-Friday: 8:30 a.m. and 5 p.m. (Eastern Standard Time)

By phone

Card Customer service number
VOX Ultra 1 877 360-8421
VOX Global 1 877 360-8421
VOX America 1 800 820-2651
VOX International 1 877 360-8421
VOX Asia 1 866 574-6252
VOX Europa 1 866 574-6256
VOX Fiesta 1 866 574-6249

By e-mail

In the unlikely event your concern remains unresolved, view the additional steps you can take.

In the rare event that your issue remains unresolved, please contact us and we will do our best to resolve your concerns. If you are unable to reach satisfactory resolution, you may be able to contact the Commission for Complaints for Telecom-television Services (CCTS) or call 1 888 221-1687.

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit their website at or call 1 888 221-1687

Commission for Complaints for Telecom-television Services (CCTS)